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Just how good is your customer service? Probably not as good as you think
Shop-Eat-Surf Retail Columnist I received a few responses to my column last month asking me to talk about customer service. From some of the responses I received, there seems to…
Executive Edition May 13, 2013
Brad Alband moves to Volcom from ThirtyTwo
Volcom hires Brad Alband from Sole Technology for a key snow position. Updated with the new title and position for Volcom's Dutch Schultz.
News May 13, 2013
Some good news in Australian consumer sentiment; not so in EU and US
We've been hearing lately that "flat is the new up," and the latest round of retail trade and consumer sentiment reports bring it home. In Europe, non-food retail trade remained…
Executive Edition May 13, 2013
Analyst rates Quiksilver stock a buy
Roth Capital Partners launched coverage of Quiksilver today and is bullish on the stock.
News May 13, 2013
The new consumer-protection law: View from inside a testing lab
In the second day of our series on the new consumer product safety rules and their impact on action sports brands, I talked to the operators of Applied Technical Services…
Executive Edition May 13, 2013Surf Expo parent starts LAUNCH LA
Press Release: Prepare for LAUNCH LA, The Trade Event For The West Coast Lifestyle Santa Monica, CA (October 24, 2011)—LAUNCH LA will be held at the historic Barker…
News May 13, 2013
Consumer confidence up around the globe
Consumer confidence is on the rebound around the globe, the latest surveys show. Every nation we checked shows a continued swing to positive consumer sentiment, though all remain at levels…
Executive Edition May 13, 2013
Kaenon announces 2011 Anniversary Collection
Press Release: Kaenon Polarized Introduces 2011 Anniversary Collection Celebrating 10 Years of Kaenon with New, Hand-Painted Sunglass Styles
News May 13, 2013How CIT customers are protecting themselves
CIT was back in the news this week after delaying its quarterly filing as it works to restructure the company and avoid a bankruptcy filing. I have been talking to…
Executive Edition May 13, 2013
