‘They Broke the Marketing Funnel’: How to Market to Gen Z Shoppers

From researching discounts and product reviews to creative empowerment and AI skepticism, experts at NRF’s Big Show '26 had a lot to share about the behaviors and values of younger consumers.
Published: January 27, 2026

Gen Z is a generation defined by contradictions. They are thrifty, hunting for deals and turning to secondhand markets, yet they are driving massive spending growth in specific categories. They are easily influenced by social media trends yet remain deeply skeptical and discerning about the products they buy. They devour media at an unprecedented rate, yet brands find them increasingly difficult to pin down.

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Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series