Voluntary Recall of the NEO BT PRO

ARVA identified an isolated issue that may result in abnormal battery consumption in certain NEO BT PRO devices.
Published: January 22, 2025 Press Release

For over 40 years, ARVA has been designing avalanche safety equipment with a steadfast goal: ensuring maximum performance and reliability. Every product undergoes rigorous testing to exceed industry standards. 

Recently, ARVA identified an isolated issue affecting certain NEO BT PRO devices. This malfunction is caused by a defective electrical component and may result in abnormal battery consumption, which in some cases can cause the device to restart, rendering the transmission and search modes inactive. 

To ensure user safety, ARVA has decided to voluntarily recall all NEO BT PRO devices for inspection. If necessary, the device will be repaired or replaced free of charge. 

As soon as the issue was brought to attention, ARVA conducted a full inspection of their stock and confirmed that the issue is limited to certain NEO BT PRO models. All other models in the range remain fully operational. There have been no reported accidents or deaths as a result of this issue. 

ARVA is actively working to resolve this issue and ensure reliable and rapid repairs for every affected device. ARVA is already working with dealers and professional organizations in the U.S. All users can find return instructions on ARVA’s website and Voluntary Recall page, where the US Service Center will handle all product returns.

ARVA understands the inconvenience this may cause, especially during the Winter season. However, the safety of users is a top priority. The entire ARVA team has mobilized to ensure a quick and efficient repair process for every affected device. 

With 40 years of experience, ARVA has learned to tackle challenges with humility and determination. While this recall is a challenging step, they remain confident in the reliability and performance of the NEO BT PRO. ARVA aims to restore trust in the device quickly so users can continue enjoying the adventures they are passionate about. 

Please find FAQs and answers to any questions about the voluntary recall of the NEO BT PRO here. 

Thank you for your understanding and cooperation. 

The ARVA Team 

Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series
Strategy & Planning Series