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Just how good is your customer service? Probably not as good as you think
Shop-Eat-Surf Retail Columnist I received a few responses to my column last month asking me to talk about customer service. From some of the responses I received, there seems to…
Executive Edition May 13, 2013
Honolua Surf Co. signs Waterman Dave Boehne
Press Release: Â IRVINE, CALIFORNIA (December 15th, 2011) Honolua Surf Co. signs Stand Up Paddleboarder Dave Boehne to the team. Dave will not only be representing the Honolua Surf Co.…
News May 13, 2013
Some good news in Australian consumer sentiment; not so in EU and US
We've been hearing lately that "flat is the new up," and the latest round of retail trade and consumer sentiment reports bring it home. In Europe, non-food retail trade remained…
Executive Edition May 13, 2013
Burton launches Burton Mountain Festival tour
Press Release:  All New Burton Mountain Festival Coming Soon to a Resort Near You  BURLINGTON, Vt. (December 22, 2011) For the first time ever, Burton is launching the…
News May 13, 2013
The new consumer-protection law: View from inside a testing lab
In the second day of our series on the new consumer product safety rules and their impact on action sports brands, I talked to the operators of Applied Technical Services…
Executive Edition May 13, 2013Zumiez December sales better than expected, raises Q4 guidance
Press Release: Â Zumiez Inc. Reports December 2011 Sales Results Company Raises Fourth Quarter Guidance Â
News May 13, 2013
Consumer confidence up around the globe
Consumer confidence is on the rebound around the globe, the latest surveys show. Every nation we checked shows a continued swing to positive consumer sentiment, though all remain at levels…
Executive Edition May 13, 2013
SIA goes live with 2012 Snow Show app
Press Release:  Sherpa Solutions Develops New App to Personalize Snow Show Experience  WASHINGTON, DC. (January 6, 2012) - This week, SnowSports Industries America (SIA) went live with its…
News May 13, 2013How CIT customers are protecting themselves
CIT was back in the news this week after delaying its quarterly filing as it works to restructure the company and avoid a bankruptcy filing. I have been talking to…
Executive Edition May 13, 2013
